Independent legal information. This website is not affiliated with LSEG, World-Check, Refinitiv, LexisNexis or any screening provider. Eligibility, remedies and outcomes depend on law and evidence.
Before sending an enquiry
The initial assessment should ask who made the relevant decision, what happened and whether an official notice or record has been provided. Some matters require urgent local counsel, especially when a court order or statutory freeze applies.
What the first-stage assessment needs
Once the scope and engagement process are clarified, the team can request specific evidence via an approved secure channel and explain whether a specialist legal review is available.
What is useful in the initial enquiry
| Information | Why it is requested |
|---|---|
| Issue type | Routes the question to the relevant workstream |
| Bank or data-provider country | Identifies the jurisdiction for initial triage |
| Date and brief description | Establishes a practical chronology without collecting case files |
| Verified return contact method | Allows a response without requesting sensitive identity records |
An enquiry does not create a lawyer–client relationship
Submitting a form does not establish an attorney-client relationship; professional terms and privacy disclosures must be accepted before sensitive data are shared.
Tell us what happened — without disclosing sensitive documents
To make the initial review productive, provide a short chronology and choose the problem that best matches your situation. If you do not know which database was used, say so. A bank's reference to "KYC" does not prove that World-Check contains a profile. Avoid sharing account numbers, passport copies or confidential legal records in the initial form.
Information useful at the first stage
| Field | Purpose | Required? |
|---|---|---|
| Name and email | Respond to your enquiry | Yes |
| Problem category | Route to relevant subject-matter review | Yes |
| Country of bank or data issue | Identify jurisdiction | Yes |
| Institution or provider name | Understand which organisation may be involved | Optional |
| Short case description | Establish timeline and desired remedy | Yes |
| Deadline or urgency | Prioritise time-sensitive events | Optional |
| Value band affected | Understand commercial significance | Optional, not exact balance |
Examples of appropriate first messages
Incorrect record: "I obtained a World-Check response. It appears to attribute an investigation to me that concerns another person with a similar name. My bank is in [country]. I can provide official identifiers through a secure channel."
Account closure: "A bank notified my company that its account will close on [date]. We supplied updated ownership documents on [date] and want a review of notice and complaint options."
PEP context: "My former public role ended in [year], but a compliance profile appears to present it as current. I have an official appointment and departure record."
Security and consent
The public form should use TLS, server-side validation, anti-spam protection and a privacy notice explaining who receives enquiries, why the data are processed, retention and access rights as applicable. If no functioning form endpoint is configured, the site must not show a fake "message sent" confirmation. A verified contact method is required before publication.
What follows an enquiry
A response may request clarification of jurisdiction, the exact document being challenged or the responsible bank entity. Where the matter is in scope, the operator can explain secure document intake, conflicts review and engagement terms. Sending the form alone does not create a solicitor-client or attorney-client relationship.
Frequently asked questions
What documents should I send now?
Initially, provide a concise explanation, not sensitive evidence.
Can you guarantee removal or reopening?
No; the outcome depends on the record, law, evidence and provider decisions.
Should I attach passport documents?
Not to the general form. Identity evidence should be requested only when necessary through a verified secure channel.
Does submitting an enquiry create legal representation?
No. Professional engagement and conflicts checks are separate.
Do I need to know the screening provider?
No. Explain what happened and which institution was involved; the source may remain unknown.
Related reading
Primary sources and verification
Discuss your situation
Please describe the jurisdiction, the decision-maker, what happened and whether you have received a written screening record or bank notice. Do not upload highly sensitive personal or financial data into an unverified form.